JOB DESCRIPTION
Set up and maintain dealer operation standard, Improve customer satisfaction and customer complaint management, maintain long term customer loyalty for business growth
JOB QUALIFICATION
JOB DESCRIPTION
Overall :
- Set up and maintain dealer operation standard, Improve customer satisfaction and customer complaint management, maintain long term customer loyalty for business growth
Responsibilities :
- Providing dealer’s network development with the standard guidance and assist through regular contacts and visits
- Conduct regular review / evaluate analysis and provide action plan to the dealers for improvement of their after- sales quality & business
- Counsel dealership management when required to ensure that dealer standards are consistently met
- Conduct report regarding to after-sales related issues and dealer feedback for the contribution to the policy or decision making of the management
- Key figures / workshop business analysis, Profit and Lost Statement, CSI plan and facilitate
- Perform operational and financial review of Dealer After-sales operation and provide guidance within the after sales area in order to ensure that all responsible dealers are met to dealer standard e.g. Monitor MG authorized dealer performance in key areas of After-Sales Department, Parts department and customer loyalty to the Brand(s)
- Maintaining excellent relationships with key customers and dealers throughout Thailand
- Ensure that all reporting required by MG Sales Thailand are provided accurately and on a timely basis for Dealer After-Sales business
- Monitor and development plan to ensure that all dealers are met the part targets
- Attend training of both a non-technical and technical nature, as required to maintain skills at the optimum levels
JOB QUALIFICATION
Qualifications :
- Bachelor’s degree in General management, Marketing or related field
- Have complete competence the Regional Aftersales process
- At least 5 years direct experience in car maker
- Strong interpersonal and Communication skills
- Good knowledge of computer skill (MS office, Outlook, etc.)
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