Career

Overall

• Maintain SBOM , GBOM and coordinate with Manufacturing.
• To prepare EPC (Electronic Part Catalog) for new model launching to dealers and training course to new dealers.
• Part claim identify and Parts development, the production process coordination.
• Packaging concept design for spare part (included Inbound and Outbound).

Responsibilities

• Maintain and updated Parts Master Data (SBOM) for all current models, including purchasing price, vendor information, selling price, product information on timely basis.
• New Model : Release and updated Parts Master Data (SBOM) based on Project timeline and follow up purchasing price , selling price and packaging concept readiness. To be a window person to follow and provide periodical maintenance part list and special tools list.
• Monthly monitor and action for accuracy on part catalog. Raise the problem on Parts catalogue to concerned parties until the problem fixed. And provide Part catalog training to Dealers.
• Summary weekly / monthly report to concerned party on parts quality problem including action plan from QA and ensure the action done until the problem solved. Weekly and Monthly report.
• Inspect on suspect Inbound shipment to be claim within timeline, including inspect and reply claims  from dealers within timeline.
• Improve and design packaging of spare parts with suppliers to improve parts damage and parts claim from dealers, including area utilization at warehouse.

Overall :

• To be a window person between MG Sales (Thailand) and Dealers in field of Sales function

Responsibilities :

• Provide strategic plan and enhance dealers’ performance to achieve target’s goals
• Support dealers’ daily operation to follow company’s direction
• Do all sales reports to report company
• Provide role play and enhance sales skills
• Coordinate with dealers regional marketing plan to optimize monthly result
• Conduct dealers to run business follow company’s policies

Overall :

• Set up and maintain dealer operation standard, Improve customer satisfaction and customer complaint management, maintain long term customer loyalty for business growth

Responsibilities :

• Providing dealer’s network development with the standard guidance and assist through regular contacts and visits
• Conduct regular review / evaluate analysis and provide action plan to the dealers for improvement of their after- sales quality & business
• Counsel dealership management when required to ensure that dealer standards are consistently met
• Conduct report regarding to after-sales related issues and dealer feedback for the contribution to the policy or decision making of the management
• Key figures / workshop business analysis, Profit and Lost Statement, CSI plan and facilitate
• Perform operational and financial review of Dealer After-sales operation and provide guidance within the after sales area in order to ensure that all responsible dealers are met to dealer standard e.g. Monitor MG authorized dealer performance in key areas of After-Sales Department, Parts department and customer loyalty to the Brand(s)
• Maintaining excellent relationships with key customers and dealers throughout Thailand
• Ensure that all reporting required by MG Sales Thailand are provided accurately and on a timely basis for Dealer After-Sales business
• Monitor and development plan to ensure that all dealers are met the part targets
• Attend training of both a non-technical and technical nature, as required to maintain skills at the optimum levels

Overall :

• Develop aftersales new technology to improve MG After Sales and MG dealer technical competence
• Manage technical information and document
• Customer education of product

Responsibilities :

• Based on new model technical specialist, working with EQ to set up diagnosis standard, software diagnosis and service manual (DTC Guide Code, Wiring, Software reprogramming, calibration) readiness of all model with test before dealer use all function
• Set up Fix Right First Time improvement concept, guide function team to improve dealer Fix Right First Time, increase customer satisfaction
• Create diagnose technology training material and implement training course, provide diagnose technical support. (SNW and onsite support)
• Support new project team (internet car, EV, etc) test function and provide After Sales suggestion
• Support vehicle control units software release test
• Summarize, format check and publish all technical bulletin, service information and service manual
• Coordinate with TAC to support service marketing event

Overall:

• Be a window person of Customer Service Department to set up new model launch after sales readiness master plan and participate in launch meeting - PET (Project Executive Team) meeting in order to acquire resource to support function team to follow GVDP to deliver result on each gate on time.
• Coordinate and monitor each function team to follow master plan, check the project health (such as timeline and budget) find out risk and solution.
• Be a window person of Customer Service Department to support MG plant for EOP (End of Production) project and monitor the project operation to control after sales service risk.
• Driving Aftersales localization parts implementation in order to reduce parts price to satisfy customer needs.

Responsibilities:

• All New model deliverable should be on time according to GVDP :Global Vehicle Development Process (PET and Launching Meeting).
• Project risk monitoring remind to function team on time (Risk item analysis) and no risk from Customer Service Department.
• Monitor After-sales Project develop and implement as schedule and risk awareness. Maintain and alert the project owner to be completed on schedule with effectiveness.  1day Service, Mobile Service, Cost reduction, Courtesy cars, Service marketing and other project assigned.
• Update report on time for the project status. New project and project information deliver to concerned team on time.  Assure the team understand the information correctly and able to continue the project.
• Coordinate with Export country on MG Sales export project as the project coordinator. Update and share accuracy information received from plant, others concerned and Export customers in order to schedule on time.