Career

Provide customer service, such as giving an instruction on how to proceed with claims via DMS system

Set up and maintain dealer operation standard, Improve customer satisfaction and customer complaint management, maintain long term customer loyalty for business growth

To be a window person between MG Sales (Thailand) and Dealers in field of Sales function

• Planning and initiate the projects for dealer fundamental improvement to support sales performance and customer satisfaction.
• Improve the efficiency of the dealerships in sales area by improving dealer fundamental and monitoring the result through a variety of projects.
• Set up DIP Policy and announce to dealer , Monitor weekly result Summarize result & Take Action.
• Conduct Dealer Conference or Bloc meeting and Conduct Sales Skill Contest with CSD annually.
• Develop and monitor Dealer Sales Operation Standards (DOS) to ensure customer satisfaction (SSI).
• Develop Dealer policies such as Dealer KPI Incentive Program, Dealer Award Program etc. and tracking the result.
• Analyze Dealer Performance monthly or quarterly and report to management.
• Improve the efficiency of the dealerships in sales area by improving dealer fundamental and monitoring the result through a variety of projects.
• MG Sales In-house Training Course  Develop E-Learning System , IDT Development Program, New Product Knowledge Launching & Comparison (Sales Talk).

• Collect and analyze the market environment and competitor campaign movement to find out the sales situation solution
• Analyze the data (sales data and market data) to summarize the situation monthly
• Conduct the sales plan to present to the supervisor by using the analyzed data
• Daily Operation such as car allocation, stock calculation, car ordering, stock matching
• Analyze the demand and supply of customers toward automotive industry to find out the action plan for the incremental sales
• Maximize the sales opportunity by analyzing the sales and regional characteristics to propose the management the regional marketing activity support
• Analyze the sales performance and sales forecasting to present to management the production plan and demand planning

• Provide overall leadership and direction to the Call Center and Roadside Assistance team to ensure high service standards, customer satisfaction, and achievement of operational KPIs
• Oversee daily operations and monitor performance metrics to identify trends, risks, and improvement opportunities
• Drive continuous improvement initiatives to enhance service quality, productivity, and customer experience
• Manage complex or escalated customer complain cases and coordinate with internal stakeholders to ensure effective and timely resolution
• Develop and implement customer service strategies, policies, and improvement projects aligned with business objectives
• Prepare regular performance reports and present strategic insights and recommendations to senior management